Effective Date: July 11, 2026

At Niva Foods, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website or place an order with us.

1. Information We Collect

We only collect the essential personal details required to fulfill your orders and contact you: your name, shipping address, email address, and phone number (for WhatsApp checkout and delivery updates).

2. How We Use Your Information

Your details are used strictly to process orders, manage deliveries, send order confirmations, and handle customer service inquiries. We do not use your data for unsolicited spam or marketing without your explicit consent.

3. Data Security & Sharing

Your data is private and secure. We never sell, rent, or trade your personal details with third-party advertising companies. Your details are shared only with trusted delivery partners to ship your packages.

4. Your Rights

You can request to view, correct, or delete your personal details at any time by contacting us at info@nivafoodsbrc.com.

Effective Date: July 11, 2026

Welcome to Niva Foods. By accessing our website or purchasing our products, you agree to comply with and be bound by the following terms and conditions.

1. Product Standards

Niva Foods provides 100% natural, preservative-free agricultural powders. We ensure our product descriptions, ingredients, and pricing are accurate and transparent. Natural variations in color and texture may occur due to seasonal farming cycles.

2. Order Placement & Payments

Orders are compiled on our website and finalized via WhatsApp checkout. Payment must be completed through UPI, Bank Transfer, or standard methods as coordinated during order confirmation. We reserve the right to cancel orders in case of stock unavailability.

3. Customer Conduct

You agree to provide true, current, and complete information when making a purchase or filling out our contact form. Fraudulent activities or misuse of our system is strictly prohibited.

4. Changes to Terms

We reserve the right to update these terms at any time. Changes will be updated on this page immediately.

At Niva Foods, we take great pride in the purity and quality of our products. Because our powders are consumable food items, we must maintain strict health and hygiene standards.

1. Consumable Goods Return Policy

For safety and sanitation reasons, we cannot accept returns or exchanges on any opened or tampered product packages.

2. Damaged or Incorrect Items

If you receive a damaged package, a spilled container, or an incorrect item, we will happily replace it or issue a refund! Please report the issue to us within 48 hours of delivery:

• 📧 Email: info@nivafoodsbrc.com
• 💬 WhatsApp: +91 94090 22386

Please include your order details and a photo of the damaged/incorrect product package. Once verified, we will dispatch a fresh replacement package or issue a full refund to your original payment method within 3-5 business days.

3. Order Cancellations

Orders can be cancelled before they are dispatched. Once shipped, cancellations are not possible.

We work with India's leading logistics providers to ensure your organic powders arrive quickly, safely, and fresh.

1. Shipping Charges

We are delighted to offer FREE shipping on all orders across India! There are no hidden fees or minimum purchase values required.

2. Processing & Dispatch Time

All orders are processed, hygienically packed, and dispatched within 1-2 business days after payment confirmation.

3. Delivery Timelines

Estimated transit times depend on your region:

• 🏠 Gujarat: 2 - 3 business days
• 🏢 Metro Cities (Mumbai, Delhi, Bangalore): 3 - 5 business days
• 🗺️ Rest of India: 4 - 7 business days

4. Shipment Tracking

Once dispatched, we will send you a tracking link via WhatsApp or SMS so you can monitor your package's delivery progress in real-time.